Returns & Refunds

Returns & Refunds Policy

Shopping with Confidence

At EverydayNivo, we want you to have a positive shopping experience. If something isn't right with your order, please contact us so we can help.

1. Return Requests

If you would like to request a return, please email us at everdaynivo@gmail.com with your order number and the reason for your request.

We will review your request and explain the next steps based on our policy and applicable consumer-protection requirements.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include:

Your order number.
A description of the issue.
Clear photographs of the item and packaging, if applicable.

We will review the information and work with you toward an appropriate resolution.

3. Refunds

If a refund is approved, we will explain the amount and processing steps.

Refunds will generally be issued to the original payment method where possible. The time it takes for the refund to appear may depend on your payment provider or financial institution.

Any refund will be handled in accordance with applicable laws and the terms communicated to you.

4. Return Shipping

Whether return shipping is required, who pays for it, and where the item must be sent will depend on the circumstances of the return and applicable requirements.

Please contact us for return instructions before sending an item back. Do not send products to a supplier or other address without receiving instructions from us.

5. Order Cancellations

If you need to cancel an order, contact us as soon as possible at everdaynivo@gmail.com.

We cannot guarantee cancellation once an order has been processed or shipped. Your rights under applicable law remain unaffected.

6. Non-Returnable Items

Any lawful exclusions or restrictions will be disclosed before purchase where required. Nothing in this policy limits any rights you may have under applicable consumer-protection laws.